Remko offers free shipping on all orders over $75 with a US delivery address.
Orders are fulfilled from our Arizona warehouse. Shipping times may vary by carrier. The usual shipping time is between 2 to 5 business day.
Order status
You will receive a shipping confirmation email with carrier and tracking details when your order ships. You can track your order in real time directly on the carrier website.
Returns and Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in its original packaging including the sleeve. You’ll also need the receipt or proof of purchase. Please note that in cases of severe damage, we reserve the right to decline a return.
If the return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The cost to return the items is the responsibility of the customer.
Once we have received the package, we will inspect it to ensure that the above-mentioned conditions have been met. Remko reserves the right to decline a return if one of the criteria stated above is not met.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@remkosports.com.
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